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FAQ

What is the best telephone system for our company?

No two  companies are  the same and each will have different criteria for Voice. Will you require a physical system installed in-house or can you use a Virtual Cloud based system ?  We can supply both.

Am I paying too much for my lines and calls?

You probably are. Over the years, we have discovered any company with at least 5 employees are usually paying  too much  for telephony services and many getting billed incorrectly.  Line rental  paid on lines that no longer exist. High maintenance  per quarter on old telephone systems that  could be replaced with  newer systems for less money. We offer free billing analysis of your telephone charges and advice on how you can save money. Before you sign that contract for your mobile phones or land-lines call us first.

What about backup?

Every company should have  great backup system in place and monitored on a daily basics. You should also check your backup work correctly by  carrying out recovery of folders regularly . 
Cloud backup is very popular at present but what if the  Cloud company  goes out of business. To ensure you can get your data back you should have an Escrow agreement in place and carefully managed. 
Its always good to have an in-house back up as the data for your company is your lifeblood. No price can be put on loosing data. It has happened us all. We will be happy to advice you. The  final decision is yours. Don’t take the risk.

How do I access my office office remotely?

Software such as TeamViewer and LoginMeIn are free to download as long as its not for commercial use. They also offer a paid service at very reasonable rates. 
If more sophisticated remote access is required with higher security then devices  supplied by our Juniper and  Cisco partners are available. We will be happy to advice.

Do I need special cabling for my office?

Yes and No. It really depends on the business and the number of users. Traditional cabling  such  as cat5, cat6  or cat7 is the preferred solution for high speed internal LAN’s. Remote sites are usually connected over leased line, or MPLS links provided by a 3rd party such as BT.

I am unable to send or receive email?

Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.

I can't receive any email attachments?

If the e-mail box is full of other e-mail messages and/or your storage space is only a few megabytes it’s possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size. Because computer viruses and other malware are best distributed through e-mail, many e-mail service providers, companies, and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail. For example, Microsoft Outlook protect its users by automatically disabling certain file extension types from being received in e-mail.

Are spaces allowed in email addresses?

Just like an Internet URL no spaces are allowed in an e-mail address. However, names can be broken up using a period; for example, John Smith may have an e-mail address: john.smith@total-its.co.uk  or john.s@total-its.co.uk  because no spaces are allowed in the e-mail address.

My computer does not turn on, what do I do now?

First check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to re-boot the computer.

What do I do if my hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you confirm whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact MC Ware, this is a job for the professionals.

How do I get into safe mode in Windows?

To get into the Windows 7 Safe Mode, as the computer is booting press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Safe Mode” and press your Enter key.

I can't delete a file because it is being used by Windows?

Close all programs running on the computer and try again. If after closing all programs running on the computer you are still encountering the same issue when attempting to delete files, load the computer into Safe Mode and delete the files. You can also download  free software which gives you an option to unlock.  It’s usually held by windows explorer so that is why is cannot get deleted.

Is it safe to turn off a Windows computer without doing a shut down?

 Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shutdown feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.

I deleted an Important document can I recover it?

Many people believe that once they delete a file its completely gone forever. That is not the case. Files can be recovered using all types of software. It’s knowing how to use these recovery tools that’s important. Over time the space where your deleted file is stored can get overwritten so it’s better to act quickly if you delete a file and don’t install any new software in the meantime. That makes recovery much easier. Total IT Systems can recovery your files most of the time.

What is a computer virus?

A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti -virus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.

Does Windows come with a virus protection program?

All versions of Microsoft Windows do not come pre-installed with a virus protection program. After testing I discovered you don’t have full protection. Sophos is a great product for business computers as it’s easy on resources and can be centrally managed and updated. Other anti virus software vendors  do the same job but take up a lot of processing power in the background. Computers with some anti virus software installed are slower during tests we carried out.

Can a virus damage computer hardware?

No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer. So if you’re experiencing an issue with a hardware device such as your printer, video card, sound card, etc. it is not due to a virus.

If I format or erase my hard drive will it remove a virus?

If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.

The wheel on my mouse isn't working properly, what do I do?

If you’re running any version of Microsoft Windows and are encountering issues with the mouse wheel first attempt to adjust the mouse settings through the Mouse Properties window. This window can be accessed by opening the Control Panel and double-clicking the Mouse icon.